Frequently asked questions

Here is couple of most favorite questions from players who just registered in our casino.Short questions - short answers. Like everyone, we don't like to make things harder to understand.

MOST POPULAR

Signing up on Avalon78 Casino is as simple as clicking on the button marked “Sign Up” on the home page. After filling out your details we will send you the verification link via email and you are good to go!

Avalon 78 Casino offers a variety of payment methods such as Credit/Debit Cards, E-wallets and Bank transfers. You can check all available deposit and withdrawal options by clicking on our Payments page

Avalon78 Casino accepts the following currencies: EUR, USD, RUB, CAD, NOK, PLN, NZD.

You can check Avalon78 Bonus Policy by clicking on the Bonus T&C page or by clicking on the Promotion page.

PAYMENTS

Avalon78 Casino offers a variety of payment methods such as Credit/Debit Cards, E-wallets and Bank Transfer. For further information, please visit our Payments page.

If you want to make a deposit to your account, all you have to do is log in to your account and click on the “Deposit” button on top left side of the page. There you can select preferred payment method, amount and fill in your payment details.

If you want to make a cashout simply click on your account and under Balance find the Withdrawal button. There you can pick the amount and payment method of your withdrawal.

The minimum allowed amount for deposits and withdrawals is €20 (or equivalent currency). For other payment information, please visit our Payments page.

The maximum withdrawal amount processed to a player is 4,000 €/$ per day, 10,000 €/$ per week and 30,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion.

We aim to process all withdrawals as quickly as possible, but please keep in mind that it can take up to 3 business days for withdrawal request to be processed. After the withdrawal request is approved cashout times might differ between payment methods. E-wallets are credited instantly and it can take up to 3 business days for money to be on your account for Credit/Debit Cards or Bank Transfer withdrawals.

Deposits and withdrawals can be made in following currencies: EUR, USD, RUB, CAD, NOK, PLN, NZD.

ACCOUNT

No, you are allowed to have only one account. Making duplicate accounts violates Casino’s strict Anti-fraud policy and Casino reserves the right to terminate such player accounts and suspend all payouts to the player.

If you have forgotten your username or password you can retrieve it by clicking on “forgot my password” page, contact our support team on Live Chat or via e-mail [email protected]

Log into your Avalon78 account with your existing username and password. And then under your Profile info in Security tab you can find an option to change your password and make a new one.

No, casino accepts only adult players of minimum 18 years of age and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming.

BONUSES

Head over to Avalon78 Promotion page and see all available bonuses.

Once you have registered your account, you will have to make initial deposit of at least 20 EUR, 20 USD, 1500 RUB, 30 CAD, 200 NOK, 80 PLN, 35 NZD. After that you will automatically be credited with the cash bonus of 100% up to 100 € and 100 freespins on "Carnaval Forever" game from Betsoft gaming. You will receive 20 freespins for 5 consecutive days. Bonus duration is 14 days. If you cannot see your free spins after depositing, please do not hesitate to contact our support team.

The maximum amount which can be withdrawn from any winnings gained using the loyalty bonus (20 free spins) is as follows: 20 EUR, 1500 RUB, 20 USD, 30 CAD, 215 NOK, 85 PLN, 35 NZD. The maximum amount which can be withdrawn from any winnings gained using the loyalty bonus (40 free spins) is as follows: 30 EUR, 30 USD, 2300 RUB, 45 CAD, 320 NOK, 130 PLN, 50 NZD.

Firstly, you need to check if you have met all of the Bonus Terms & Conditions criteria, such as if the minimum deposit amount is fulfilled, if the promotion period is still active and to check if your country qualifies for that particular bonus. If you still need additional explanation, please feel free to contact our Support team via Online Chat or email.

Wagering is the amount of times a bonus has to be played in order for players to withdraw their money. For example, some bonuses have a wagering requirement of 50x, meaning that the total wagering requirement of a bonus is 50 x the bonus amount that you received. So if you receive a bonus of 10 the wagering requirement is then 10 x 50 = 500. This means that you need to spend €500 on eligible games, before you can withdraw any pending winnings gained. Please mind the fact each game comes with its own wagering percentage.

Avalon78 Casino Bonus terms & Condition can be found here.

VIP PROGRAM

You become a VIP club member the very instant you place your first deposit at Avalon78 Casino.

There are three Tiers and 12 Levels. First Tier consists of; 1st level: Beaumains, 2nd level: Bors, 3rd level: Lamorak, 4th level: Agravain, Second Tier consists of; 5th level: Galahad and Second Tier consists of 7 Levels: 6th level: Yvain, 7th level: Gavain, 8th level: Bedivere, Third Tier consists of; 9th level: Urien, 10th level: Mordred, 11th level: Lancelot, 12th level: Arthur. All additional information can be found on our VIP page

To start earning Complimentary Points(CP) players need to play with cash balance only (bonuses and deposit related bonuses won’t count towards CP’s earning). To get 1 CP (status or exchangeable), player should make bets total amount of EUR 12.5/USD 12.5/ RUB 900/ CAD 20/NOK 120/ PLN 50/ 22 NZD

You can level up by collecting Complimentary Points (CP). Each and every one of these comes with its own set of unique advantages and perks and achievement requirements. CPs are credited as 1 point for each EUR 12.5/USD 12.5/ RUB 900/ CAD 20/NOK 120/ PLN 50 bet. For more information please check our VIP page

Exchangeable comp points are generated with the same bets as status comp points per same ration. The exchange rate is 100 points per 1.25 EUR/ 1.25 USD/ 90.00 RUB/ 2 CAD/ 12 NOK/ 5 PLN/ 2.15 NZD.

TOURNAMENT

Head over to our Homepage and click on the Tournament icon to check which Tournaments are actual now.

Simply by entering any of the qualifying games. Once you place your first bet, defined by the minimum bet requirement, you will be automatically enrolled in the tournament.

Tournament includes the games which are listed at the bottom of the Tournament page itself.

Each Tournament will have its own unique prize structure therefore please refer to our Tournament page for more information.

Tournament rules can be found on that Tournament's specific page.

SECURITY

Your security and privacy is our priority. We are bound by strict legal provisions on the protection of personal data which will be kept in total privacy by using the best and most innovative encryption technologies. You can check our Privacy policy here

Your money is completely safe with us. We use the highest security standards for payments, both deposits and withdrawals so that your financial details are handled safely.

In order to verify a player's account casino management requires documents (ID, payment systems, utility bills еtc).You can upload it by going to your personal profile and then click on the “Documents” tab.

Avalon78 Casino provides their players with games from the best and the most responsible providers. All the games hold Random Number Generation certificates which ensures fair play on our Casino.

Yes, Avalon Casino is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 27, Triq Torri Wejter, Birkirkara, Malta.

GENERAL INFORMATION

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Italy, Slovakia, Slovenia, Spain, Turkey, United Kingdom, United States of America.

If you feel that there has been some technical irregularities during your play, please contact out support team.

Please feel free to contact our Support team via Online Chat or email [email protected] and we will reply to you quickly, just test it yourself!

Yes, Avalon Casino is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 27, Triq Torri Wejter, Birkirkara, Malta.

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